Payment and Refund Policy

Payment and Refund Policy

At Baldarian, we are committed to providing the highest quality digital marketing services. To ensure transparency and trust with our clients, we have developed this payment and refund policy. Please read the following information carefully to understand our practices and procedures.

Payment Policy

Payment Methods

  • Credit/Debit Card: We accept all major credit and debit cards.
  • Bank Transfer: We provide our bank account details for direct transfers.
  • PayPal: We also accept payments through PayPal for your convenience.

Payment Terms

  • Advance Payments: All services require an advance payment before work begins. This ensures the reservation of the necessary resources and time for your project.
  • Payment Plans: For large-scale projects, we offer customized payment plans. These can be negotiated and agreed upon before the contract is signed.
  • Invoicing: We issue detailed invoices specifying the services provided and the associated cost. Invoices must be paid within 30 days of issuance.

Late Payment Policy

  • Late Fees: In case of payment delays, a 10% monthly interest will be applied to the outstanding amount.
  • Service Suspension: We reserve the right to temporarily suspend services until pending payments are resolved.

Refund Policy

Refund Conditions

  • Billing Errors: If a billing error occurs, a correction will be issued, and a refund will be made if payment has already been processed.
  • Service Dissatisfaction: If you are not satisfied with the service provided, please contact us within 15 days of service completion. We will make up to three revisions to ensure your satisfaction.

Refund Request Process

  • Formal Request: Refund requests must be submitted in writing to info@baldarian.com with the following information:
    • Customer Name
    • Invoice Number
    • Reason for Refund
    • Details of the Provided Service
  • Request Review: Once the request is received, our team will review the claim and contact you within 7 business days to discuss the resolution.
  • Approval and Issuance: If the refund is approved, the reimbursement will be processed within 14 business days of approval.

Exceptions

  • Fully Provided Services: No refunds will be issued for services that have been fully provided and approved by the client.
  • Canceled Projects: If a client decides to cancel a project before its completion, unused funds will be refunded, minus any costs incurred up to the time of cancellation.

Contact For any inquiries related to our payment and refund policy, please contact us at:

Conclusion

At Baldarian, we value transparency and customer satisfaction. Our payment and refund policy is designed to ensure a fair and clear experience for all our clients. We appreciate your trust in our services and are here to support any inquiries or concerns you may have.